FAQs

We deliver to 25 Districts in Sri Lanka. Please refer to the list at the top of the page to see.

We use discreet packaging with no branding on it, so your business stays your business! Our discreet packaging also discourages medication theft.

It depends on your subscription plan. once a month or once every 3 months. You can choose monthly, quarterly, or yearly billing periods. Tip: Save money by buying a quarterly or yearly supply.

You can log into your Dashboard at sigrora.com to find your next refill date under the Subscription section. Delivery typically takes 1-2 days.

When your next refill is ready to be shipped, we’ll mail you a tracking link so you can track your shipment from leaving our office to arriving in your mailbox!

We use SL Post to ship all of our care packages. This means that SL Post will carry your shipment to the office nearest to you, and then it will be transferred to you.

Please enter the delivery address you prefer when you sign up. Be aware that if you’re using an alternate address, this may cause issues with delivery if the mail service doesn’t recognize your name and address. In these instances, we’re unable to provide a refund or replacement. If you’d like to send your package “in care of” someone at your delivery address, let our team know. You can also edit the delivery address at any time; just use your Dashboard!

Yes! Heads Up: You can change your next delivery date to be whenever you like! Please text us at 0774985952.

If you’ve already received your tracking link, we won’t be able to re-route your package. If you wish to modify or cancel your order, you must notify us within 24 hours of receiving the reminder mail that your refill is being prepared. You can make these changes by calling us at 0774985952 or by replying to the mail If you wish to cancel, this can also be done through your dashboard. We encourage you to keep your address up-to-date on your Dashboard at sigrora.com.

If you live in an apartment, ask the leasing department or front desk if they received the care package instead of you. We also suggest you check with your neighbors in case they received it by mistake. In addition, if you’ve moved recently, we encourage you to check your previous address for your care package, if possible! If you still can’t find it, please reach out to a member of customer care team by texting us at 0774985952.

You have 7 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged package.

We can’t provide a refund or cover the cost of a replacement for undelivered packages due to incorrect or incomplete delivery addresses.

We can’t provide a refund or cover the cost of a replacement for undelivered packages due to incorrect or incomplete delivery addresses. In order to prevent this, we send a reminder mail before each shipment asking for you to update your address.

If you’ve used an alternate delivery address and the mail service does not recognize the recipient as addressed, we can’t provide a refund or cover the cost of a replacement.

We can’t provide a refund or cover the cost of a replacement for undelivered packages if they are refused by someone at your address, such as a roommate or family member.

We’ll contact you via mail if your care package is returned to us! We recommend logging into your account at getmedipal.com and verifying that your delivery address is correct on your Dashboard. If your package seems to be lost or in transit back to us, please check that your delivery address is correct on your Dashboard and then text us at 0774985952 so we can help you!

No worries, it happens! If you lose your care pack, please contact our customer care team by texting us at 0774985952 as soon as you can. We’ll try our best to help you out!